Policy

Cancellation & Refund Policy

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24 hoursCancel at least 24 hours before your check-in date

7–10 daysRefund within 7–10 working days

Original modeRefunded to the account or method you paid with

Less chargesApplicable charges are deducted from the refund

1. Cancellation

Bookings can be cancelled at least 24 hours before the check-in date of your booking.
Cancellations made less than 24 hours before the check-in date, or a failure to arrive (no-show), are not eligible for a refund.
The cancellation time is taken as the time we receive your cancellation request.

Send your cancellation request with your booking reference (for example NS-261025-AB12), guest name and stay dates by any of these:

We will confirm your cancellation in writing on WhatsApp or email. Please keep this confirmation for your records.

For eligible cancellations, the refund is processed within 7–10 working days from the date we confirm your cancellation.
The refund amount is the amount paid after deducting applicable charges. We will tell you the deduction and the final refund amount when we confirm your cancellation.
Refunds are made to the original payment method or the bank account you paid from.
Working days exclude Sundays and public holidays. Your bank may take additional time to show the credit.

If you would like to change your dates or apartment type instead of cancelling, contact us as early as possible. Changes depend on availability.

For any questions about cancellations or refunds, please contact us. We are happy to help.

Last updated: 18 October 2026. Naayab Suites may update this policy from time to time. The policy in effect at the time of your booking applies.

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